White Widow Leather: Returns & Exchanges Policy
We take full pride in the superior craftsmanship of our leather jackets. Because we offer both bespoke made-to-order pieces and ready-to-wear items, our return guidelines vary depending on the specific product you purchased.
Quick Reference: Returns & Exchanges
| Feature | Policy Details |
| Pre-Made Jackets | 30-day return & exchange |
| Custom Jackets | No returns if change of mind or sizing errors made by the customer |
| Defective Items | Report within 7 days for repair or replacement |
| Payment Disputes | PayPal chargebacks/disputes accepted for eligible accounts |
What is the Return Policy for Pre-Made Jackets?
For jackets that are pre-made and shipped directly from our inventory, we offer a strict 30-day return and exchange window.
- Condition: Your jacket must be unworn, unwashed, unaltered, and in its original packaging with all tags attached to be eligible for a return.
- Refunds: Once we receive and inspect your returned item, a full refund will be credited. Please allow 5 to 7 business days for the credit to reflect on your original account
- Exchanges: If you need a different size or style, we recommend initiating a return for a refund and placing a brand-new order to ensure your desired item does not sell out.
Can I Return a Custom or Custom Jacket?
Because our made-to-order jackets are crafted from scratch based on your specific requirements, we cannot accept returns or exchanges on custom items for a change of mind or incorrect sizing provided by the customer. If the error was made on our side we offer full money back guarantee.
- Measure Carefully: Please consult our sizing guide thoroughly before placing a bespoke order to ensure a perfect fit.
- Craftsmanship Guarantee: If your custom jacket arrives with a manufacturing defect or differs entirely from the specifications you ordered, we will absolutely make it right. Contact us within 7 days of delivery so we can repair or replace the defective item.
How Do PayPal Returns and Chargebacks Work?
We process all transactions securely through PayPal to protect our customers. If you completed your purchase using a registered PayPal account, your transaction is covered by PayPal’s robust buyer protection.
- In the rare event of an unresolvable issue with your order, you can normally apply for a chargeback or open a formal dispute directly through your PayPal dashboard to seek a refund.
How Do I Initiate a Return or Report an Issue?
To start a return for a pre-made item or report a defect with a custom order, follow these simple steps:
- Email Us: Reply directly to your original order confirmation email or reach out to our customer support team.
- Provide Details: Include your order number, the reason for the return, and clear photos if you are reporting damage or a defect.
- Receive Your Label: If your return is approved, our team will provide you with a Return Merchandise Authorization (RMA) number and clear instructions on how to ship the item back to us securely.